Post-Op Aftercare Automation
Automated Day-1-to-30 SMS check-ins, AI photo triage, and a traffic-light dashboard — so your staff only see the patients who actually need help.
The Problem
Every redness patch, scab, or nausea wave becomes a phone call. Your front desk is running a post-op call center instead of booking new treatments.
You print a beautiful aftercare sheet. The patient tosses it in their car. They text you photos at 11pm asking questions you already answered.
Folliculitis, graft loss, severe GLP-1 nausea — the bad outcomes that lead to lawsuits and 1-star reviews often get caught days too late.
The 90% of recoveries that go perfectly? Those patients never leave a Google review and never get asked to rebook — because no one has time to follow up.
The Platform
Everything your team needs to run post-op aftercare without picking up the phone.
Staff only look at Yellow and Red. Green takes care of itself.
The right sequence fires automatically. No manual enrollment required.
Patients text a photo. Vision AI flags abnormalities within seconds.
Mark a patient "Completed" in your CRM and ServHive starts automatically.
Specialties
Protocols tuned to the exact outcomes your patients are watching for.
Graft-security messaging from Day 0 onward. Scabbing timelines, Day-10 wash guidance, sleep-position reminders, and photo checks focused on graft survival zones. Built with FUE and DHI protocols in mind.
Side-effect titration scripts for semaglutide and tirzepatide. Nausea management check-ins, hydration reminders, injection-site photo triage, and automatic dose-escalation handoffs to your provider.
Visual milestone copy — when bruising from filler subsides, how CO2 laser downtime progresses, when Botox needs a touch-up reminder. Tuned for aesthetic outcomes your patients are actually watching for.
Process
We show you the traffic-light on real (anonymized) recovery data.
We pre-load the common ones. Tweak cadence and scripts to match your practice voice.
Webhook auto-enrolls patients on "Completed" — or enroll manually from the dashboard.
ServHive sends, patients reply, AI triages. Staff only engage on Yellow and Red.
How a Red Alert Works
No awkward bot interruptions. Full human control, exactly when you need it.
Day 7 post-op. Pink, a little swollen, patient worried. ServHive receives it as part of the Day-7 check-in sequence.
Vision AI compares to normal healing. Probability of concern: 78%. Staff receive an instant alert:
Tap Mute AI and ServHive steps back. Your clinician texts Maya directly. Tap Resume when done — ServHive picks back up on Day 8.
Pricing
14-day free trial · no credit card required · cancel anytime · Twilio number included
Multi-location? Contact us for a custom plan.
FAQ
All plans are designed to minimize PHI exposure — we transmit aftercare instructions and analyze healing photos transiently; we don't build a long-term patient medical record. If you have specific compliance questions, reach out and we'll walk you through our data handling.
Your patient signs consent at intake (we provide a template paragraph for your existing forms) and the first ServHive SMS includes clear opt-out language to stay TCPA-compliant. Patients can reply STOP at any time.
Out of the box: GoHighLevel, Zenoti, Mindbody, Boulevard, Aesthetic Record. Any system that can send a webhook on patient status change works. If yours isn't on the list, we'll build the connector free during onboarding.
Your staff gets a Slack + SMS alert within seconds. The dashboard shows the flagged photo, the AI's reasoning, and the full patient thread. You decide whether to text, call, or schedule an in-office check. AI Photo Check is clinical decision support, not a diagnosis.
When a staff member replies to a patient through the ServHive dashboard, AI automation pauses for that patient automatically. You can resume it manually when the issue is resolved. No awkward "bot interrupting the doctor" moments.
SMS is the default on every plan. WhatsApp Business Cloud API is available on Professional and Advanced — requires a 2-3 week verification that we handle for you.
A dedicated Twilio number is provisioned for your clinic on every plan. It's yours; we just manage it. On Advanced, we can brand it to your clinic name (caller ID display).
Yes. No annual contracts. Month-to-month. Your aftercare sequences keep running for 30 days post-cancellation so no patient mid-recovery gets dropped.
Book a Demo
We'll walk you through the traffic-light dashboard on real (anonymized) recovery data and show you how fast your front desk goes quiet.
20 minutes, no pressure, real data.
We import your specialties before you go live.
Cancel anytime. No credit card required.
We'll reach out within one business day to lock in your 20-minute demo slot.